Legal & Policies
Effective date: February 10, 2026 · Applies to all Velos Ventures LLC products
Refund Policy
All products offered by Velos Ventures LLC are digital software services delivered immediately upon payment. Because of the instant nature of digital delivery, all purchases are generally final and non-refundable except as described below.
Monthly Subscriptions
Subscription fees are charged at the start of each billing cycle and cover access to the service for that period. We do not issue refunds or credits for partial billing periods after a charge has been processed.
To avoid being charged for the next billing cycle, cancel your subscription before your renewal date. See the Cancellation Policy below.
Pay-Per-Use Credits
Credits purchased for pay-per-use features are non-refundable. Credits do not expire and may be used at any time while an active subscription is held.
Exceptions
We will issue a refund or service credit if a technical error on our part caused an incorrect charge or prevented access to a paid service. Please contact us within 30 days of the charge for review.
Cancellation Policy
You may cancel your subscription at any time, with no early termination fees or penalties.
How to Cancel
- Self-service: Cancellations can be completed from your account settings within any Velos Ventures application.
- By email: Email support@velosventuresllc.com and we will process your cancellation within one business day.
When Cancellation Takes Effect
Cancellations take effect at the end of the current billing period. You will retain access to the service until that date. We do not issue prorated refunds for the remaining days in a billing cycle after cancellation.
Dispute & Chargeback Policy
If you believe you have been charged in error, please contact us before initiating a chargeback with your bank or card issuer. Most billing issues can be resolved quickly and to your satisfaction.
How to Dispute a Charge
- Email support@velosventuresllc.com with your account email, the date and amount of the disputed charge, and a brief description of the issue.
- We will review and respond within 5 business days.
- Disputes must be submitted within 30 days of the charge.
Chargebacks
If you initiate a chargeback with your payment provider without first contacting us, your account may be suspended pending investigation. We reserve the right to contest chargebacks that we determine to be inconsistent with this policy.
Contact Us
For any questions about these policies, please reach out to our support team:
Email: support@velosventuresllc.com
Business: Velos Ventures LLC